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Guarantee Service and Maintenance

SME Tomsk Electronic Company provides free guarantee service of the highest quality for all the items of products. Automation systems are no exception. As a rule time period for free guarantee service is agreed by the Customer and defined by contractual conditions and operation documents.

Besides SME TEC provides maintenance services during operations in compliance with the Customer's requirements.

There is a special division for maintenance and service within the Company consisting of departments for maintenance, repair and other.

Maintenance services include the following:

  • Regular monitoring of automation system proper operation
  • Support for automation system software
  • Servicing all the elements of the system and timely elimination of system operation failures
  • Reduction of time for repair and downtime of the equipment in emergency situations since all the spare parts are available in the Company warehouse

Flexible approach of our Company to the Customer's requirements allows various options for maintenance services:

  • Routine visits of highly qualified specialists to the Customer
  • Regular presence of SME TEC technical specialists at the Customer's site
 
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